Travelshield

Terms & Conditions

Ensuring the Safety and Security of your People!

TRAVELSHIELD provides rapid response in circumstances where government and infrastructure, overwhelmed by disaster or unrest, may have ceased to function effectively. Our in-country support and global network is highly experienced and works in conjunction with our 24/7 Global Operations Center and our clients’ nominated representatives to ensure a swift and successful resolution.

Our Service Provides!

Comprehensive global evacuation and repatriation for groups and individuals.

Coverage for a wide range of political emergencies including wars, civil unrest, rebellions, riots and terrorism; plus evacuation from areas touched by natural disasters such as earthquakes, volcanic eruptions and tsunamis

Access to our highly experienced in-house crisis management and emergency response experts and security analysts

A network of local in-country emergency response teams and security professionals throughout the world, providing a trusted, reassuring service in emergency situations

Comprehensive global evacuation service Situations can change from safe to potentially life threatening with startling speed. Anything from war and terrorism to natural disaster could mean your people may need to leave an area or country quickly. Providing a comprehensive evacuation and repatriation service combined with world leading security expertise, we return people to safety from trouble spots around the world. Experienced security experts Our security evacuation teams have vast experience in extracting travelers and personnel from emergency situations where their safety is compromised or the area made uninhabitable. Our trained in-country experts work closely with our 24/7 Global Operations Center providing a trusted, reassuring service in emergency situations.

Supporting Organizational Resilience and Global Mobility

TRAVELSHIELD strengthens organizations by looking after your people, assets and operations globally. Our unique Global Risk Manager solution is flexible enough to be a discrete travel risk management platform through to a fully outsourced, high-tech security operations center. Comprehensive Service at a Low Cost In the event of an evacuation, costs can soon spiral. Our service ensures all necessary expenses are covered with no additional financial outlay for you, the client. The service covers the specified costs of an emergency evacuation, such as transport to the nearest ‘safe haven’ under security escort and then on to the traveler’s home country if required. Other expenses can also be included for relocation, personal effects, personal accident and return of mortal remains in the event of a death. With the indemnified service costed on a per trip/per head basis, it provides peace of mind at an extremely low cost.

A Robust Rapid Reaction Plan

The world can change in an instant. Our dedicated teams of specialists ensure that clients have 24/7 advisory, emergency and crisis support during incidents or periods of heightened in security. Whilst impossible to predict the future with certainty or to prepare for every eventuality, we have vast experience in managing the risks that may threaten travelers. Delivering risk, security and crisis management solutions to leading international organizations, our specialist operations teams are recognized experts in providing a highly responsive and proactive resource in challenging and demanding situations.

Services Provided

The plan pays for specified costs of emergency evacuations under certain conditions for covered members on a Study Abroad program. If a covered event occurs and eligible members are in imminent peril, they contact TRAVELSHIELD. Our team will contact and coordinate communications and services with TRAVELSHIELD. TRAVELSHIELD makes all determinations as to covered events and arranging any and all travel arrangements.

In the event of an emergency security situation or declared natural disaster, TRAVELSHIELD, on a best-effort basis, will arrange and pay for an emergency evacuation by any appropriate means consistent with the members’ health and safety. Services during the evacuation may include transportation to the nearest safe haven and then to the member’s home country, as well as the arrangement of food, lodging and other reasonable expenses if required.

Covered Event

A covered event, as determined by TRAVELSHIELD, is when certain “triggers” occur in the host country. These triggers may include, but are not limited to

  • The Appropriate Authority issues a travel advice for a particular country or region where the study program is being conducted, including travelling to or from the program, recommends that a Covered Member should leave that country or region; or

  • The recognized Government in the Host Country

    1. declares a state of emergency necessitating immediate evacuation; or

    2. formally recommends or instructs that a Covered Member should leave that country or region for safety; or

    3. seizes, confiscates or expropriates a Covered Member’s property; or

    4. expels the Covered Member or declares the Covered Member “persona non grata”; or

    5. withdraws all scheduled international commercial flights for a period in excess of 24 hours as a result of political or military action intervention which has a direct impact on a Covered Member’s safety and prevents the Covered Member leaving the country; or

      • O Natural disaster within the Host Country making it uninhabitable which has a direct impact on a Covered Member and the Covered Member’s safety; or
      • O The political or military events in the country the Covered Member is staying in represent an imminent threat of bodily harm to the Covered Member’s safety.

What Program Sponsors and Covered Members Need to Do

To assure that services are covered, members must adhere to certain guidelines, including

  • O advising TRAVELSHIELD immediately of any situation that may give rise to a covered event as soon as reasonably possible
  • providing TRAVELSHIELD with all assistance and information requested in a timely manner
  • following TRAVELSHIELD advice all times
  • not making or attempting to make arrangements without TRAVELSHIELD agreement.
  • contacting TRAVELSHIELD as soon as possible after the Host Country issues the official disaster declaration.
  • taking all reasonable precautions to avoid accident, injury, or illness to any member, or loss, destruction, or damage to their property.
  • Where a Covered Member is entitled to any refund on unused tickets or returnable deposits or advanced payments, the Covered Member or the Program Sponsor must pay the refund to TRAVELSHIELD.
  • Delays in contacting TRAVELSHIELD may make safe transportation impossible. The method of transportation will be as deemed most appropriate to ensure member safety. If evacuation becomes impractical due to hostile or dangerous conditions, TRAVELSHIELD will maintain contact with and will advise members until evacuation becomes viable or the natural disaster situation has been resolved.

What is Not Covered?

To assure that services are covered, members must adhere to certain guidelines, including

  • TRAVELSHIELD’s advice is not followed
  • The evidence available to TRAVELSHIELD shows there is no direct threat to member safety.
  • Members take part in any political activity in the host country.
  • The emergency results from members’ actual or alleged violation of the laws of the host country.
  • The emergency results from members’ failure to possess the required immigration, work, residence or similar visas or permits, or other relevant documentation.
  • At inception of travel, members or program sponsors had prior knowledge of the covered event or had received information of any specific matter, fact or circumstance which would lead to the covered event.
  • TRAVELSHIELD is not able to provide assistance without breaching any applicable laws or regulations.
  • Any information provided by members or program sponsors is knowingly fraudulent or exaggerated, or if there has been a failure to disclose a material fact.
  • Once TRAVELSHIELD has acknowledged that a Triggering Event has occurred, and TRAVELSHIELD starts to make material arrangements regarding the Evacuation, the Covered Member is under obligation to accept the Evacuation arrangements at the time or as I reasonably practicable. TRAVELSHIELD is under no obligation if the arrangements not accepted.

Coverage Limits

TRAVELSHIELD’s obligation to pay for any one member’s evacuation is limited to $100,000 subject to a combined $5,000,000 aggregate limit per any one covered event for all persons covered under the plan, and under no circumstances shall the obligation of TRAVELSHIELD exceed $10 million in the aggregate per the duration of the Service Agreement. While this is an indemnified service and is not an insurance contract, TRAVELSHIELD is insured for any covered expenses.

Should a member to be moved to a safe haven during an evacuation, TRAVELSHIELD shall provide up to ten (10) days’ lodging in reasonable accommodation where the member is delayed at a safe departure point. TRAVELSHIELD shall also provide air travel of a reasonable standard to return the member to his/her home country or country of permanent residence, with Agreement by TRAVELSHIELD, from the safe haven following a Natural Disaster or Political Evacuation. Unless otherwise agreed to by TRAVELSHIELD, reasonable expenses for accommodation at a Safe Haven and air travel cost from a Safe Haven to a Home Country or otherwise is limited to $15,000.

The return of remains as a result of death during a Covered Event is limited to $10,000.